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Privacy policy

1. Common rules

Coral Club highly respects your privacy. Therefore, we collect and use your personal data only to the extent necessary to provide you with world-class products and services, as well as access to websites and mobile applications (collectively referred to as “Services”). Personal data include the following information:

  • name;
  • address;
  • phone number;
  • date of birth;
  • e-mail;
  • other data we collect to establish your identity whether directly or indirectly.

Our Privacy Policy explains what data we collect and how we do it, as well as how and why we use your personal data. It also describes the possibilities you have for accessing, processing and altering your personal data, as well as managing it.

If you have any questions regarding the methods we use or your rights, described below, you can contact our Personal Data Protection Department and its specialized support service at the e-mail address datenschutz@coral-club.com. We constantly monitor the correspondence arriving at this address to provide you with a level of service you can always rely upon.

We also created the Privacy Centre, which provides answers to frequently asked questions, links for quick access to your account settings, instructions for exercising some of your rights and defining the basic terms and concepts used in this Privacy Policy.

2. What information do we collect?

We collect information to ensure the maximum convenience of using our Services. Usually we receive the data that could be considered personal, immediatelyfrom you when you perform the following actions:

  • creating an account or purchasing any of our Products or Services (and giving us your payment details, including name, address, credit card number, IDNO);
  • requesting help from our customer support service (and giving us your phone number);
  • filling in the contact forms or requesting a newsletter or other information from us (and giving us your e-mail address for this);
  • participating in contests and surveys or other events held by us that may require information about you.

However, we also collect additional information when providing you Services in order to ensure their necessary quality level. These collection methods may not be so obvious, so we would like to clarify what they can be and how they are implemented (given that they can be altered).

Information related to the account is collected regarding your use of our Services, and includes, for example, your account number, your purchases, shelf life or renewal of products, information and service requests, as well as detailed information about what you requested and what was the answer.

Cookies and similar technologies on our websites and in our mobile applications give us an opportunity to track your browser activity, the links you click, the products you purchase, your device type, as well as to collect various data, including analytical data regarding the use of our Services and interaction with them. Thanks to this, we can offer you more suitable products, improve our websites and mobile applications usability, as well as collect data, analyse and improve our Services. We may also collect information about your location (IP address) to customize our Services. For more details on managing the technologies we use, please refer to our cookie policy.

The data on the use of the Services, including metadata, log files, cookies, device identifiers and location information, are collected automatically in the process of using our Services. This information includes information about the interaction with the features, contents and links (including rogue ones, for example, social media plug-ins) that are part of the Services, IP address, browser type and settings, date and time of the Services use, browser configuration and plug-ins, language preferences and cookie data, information about the devices used to access the Services, type of device, operating system, device settings, application identifiers, unique device identifiers and error information. Some of this data can be used to approximate your location.

Additional information about you may come from other sources, including from publicly available databases and from third parties, whom we acquire information from, and be used in combination with the information we already have about you. This allows us to update our data, expand it and analyse its accuracy, to find new customers and provide you with goods and services based on your interests. If you provide us with personal details about other persons (or other persons provide us with the details about you), we use this information solely for the purposes for which it was provided to us.

3. How do we use the information?

Our intention is to collect just a minimum amount of data and use it only if (1) we have been given the appropriate permission, (2) it is necessary to provide the Services that you purchased or use, or (3) it is necessary to ensure regulatory compliance, as well as for other legal purposes. Valid ways of using the informationareas follows:

The provision, improvement and modification of the Services. We collect various information regarding acquisition and use of our Products or Services by you. This information is used for the following purposes:

  • improving and optimizing the performance and quality of our Services (including our websites and mobile applications)
  • diagnosing problems and identifying security threats, errors or making improvements that need to be made to the Services
  • fraud detection and prevention and unauthorized use of our Services and systems;
  • collection of general statistics on the use of our Services
  • analysis of the use of our Services and identification of products and services that are of the greatest value to you

A significant part of the data collected is generalized or statistical information about the use of our Services by the clients that are not associated with a particular person, however, if the data is personal or may be associated with personal information, we process it accordingly.

Data transfer to trusted third parties. We may transfer your personal data to our group’s affiliated companies and our partners who integrate their services with ours, as well as to trusted third-party service providers, if it is necessary to provide services on our behalf, such as:

  • credit card processing
  • ad views
  • holding contests and taking polls
  • analysis of our Services and clients demographic statistics
  • interactions with you, for example by e-mail or by taking polls
  • client relationship management

We provide only the personal data the third party needs to provide the requested or required services on our behalf. These third parties (and any of their subcontractors) have to comply with strict data processing terms and conditions. They are barred from storing, transferring to other persons or using your personal data for any other purposes than those stipulated by the contract (or without your consent).

4. Communication with you

We may contact you directly or via a third-party service provider about products or services that you purchased from us or subscribed to, for example, with an aim to provide you with service notifications. We can also contact you to offer additional services that, in our opinion, can be of any value to you if you give your consent to this or if it is permissible for legitimate security needs. Such consent is not a prerequisite for the purchase of our goods or services. Possible means of communication with you:

  • e-mail;
  • text messages (SMS);
  • phone calls;
  • automatic phone calls or text messages.

You can also change the settings regarding receiving messages from us or our partners in your account at "Account Settings" page.

If we collect information from you regarding a joint offer, at the time of collectionyou will know who collects the information and whose privacy policy should be applied. Besides, you will be presented with choices regarding use or disclosure of your personal data to the joint partner, as well as explanations on how to use these options.

If you use a service with the possibility to import contacts (for example, e-mail marketing services to send newsletter on your behalf), we use these contact details and other personal data only to provide the requested service. If you believe that someone has provided us with your personal data and would like to remove them from our database, please write at datenschutz@coral-club.com.

5. Transfer of personal data internationally.

If you use our Services from a country other than the one where our servers are located, then through collaboration with us, your personal data may be transferred across national borders. Besides, when you make a call to us or start a chat, we can support you from one of our international centres outside your country of residence. In such cases, your personal data is processed in accordance with this Privacy Policy.

6. Executing queries from legal, regulatory and law enforcement agencies.

We cooperate with the state, representatives of law enforcement agencies and private individuals in order to comply with the laws and ensure their implementation. We disclose information about you to the state, representatives of law enforcement agencies or private individuals if (at our sole discretion) we consider it necessary or appropriate to respond to claims and court orders (such as subpoenas), to protect our property and rights, or property and rights of third parties, to ensure public or personal safety or to prevent or terminate activities that, in our opinion, are illegal or unethical.

To the extent permitted by law, we will take reasonable steps to notify you if we are required to provide your personal information to third parties in a lawsuit.

7. Website analytics.

We use various web analytics tools from our partners, such as Google Analytics, MixPanel and Singular, to collect information about interactions with our website or mobile applications, including the pages you visited, the site from which you went to our website, the time spent on each page, the operating system and web browser you use, as well as information on your network and IP address. Information obtained through such means is used to improve our Services. These tools store persistent cookies in the browser making it possible to identify you on your subsequent visits to our website. Each cookie can only be used by the respective service provider (for example, by Google company if it’s Google Analytics). The information collected by the cookie can be transferred to the service partner and stored on its servers in a country other than your country of residence. Although the information collected does not include personal information such as your name, address, payment details, etc., it is used by the service provider and transferred to other parties in accordance with the privacy policy of that provider. You can control the technologies we use through the settings available on the Cookies Policies page, using the “cookie banners” that can be displayed the first time you visit a web page (depending on the website URL), or using the settings in a browser or third-party’s tools.

8. Measured advertising.

You may receive targeted advertisements or offers based on your interests depending on your actions on our or other websites, as well as on the products that you currently own. These offers will appear on web pages as changing product banners. We also work with outside agencies that manage advertising on our and other websites. Our partners can use various technologies, such as cookies, to collect information about your actions and to show you ads based on information about your interests and pages visited, as well as evaluate advertising effectiveness. If you want to opt out of interest-based advertising, click here. If you are in the European Union, click here. Please note that you will still receive general advertisements.

9. Third-party websites.

Our website and mobile applications may contain links to third-party websites. We are not responsible for the privacy policies or contents of such sites and recommend reading the privacy statements on every website you visit.

10. How you can check your details, update or delete them.

You can easily access your personal data (if any), view, alter, delete or transfer, as well as change the subscription settings for your account, on the “Account Settings” page. For more information and instructions on accessing, altering or deleting data, visit our Privacy Centre.

If you make a request to delete your personal data that is necessary for the products or services you purchased, the request shall be fulfilled only to the extent that it does not interfere with the further provision of the Services, our legitimate business activities and legal or contractual requirements for accounting.

If for any reason you cannot access the “Account Settings” page or the Privacy Centre, please contact us with one of the methods described in the “Contact Us” section below.

11. How do we protect and store your data?

We comply with generally accepted standards for the protection of collected personal data both when transferring them, and when receiving and storing them, including application of encryption, where necessary.

We store your personal data as long as it is necessary to provide the requested Services, and longer for various reasonable legal or commercial purposes. Motivations for archiving may be as follows:

  • established by law, contract or in accordance with other requirements applicable to our commercial business;
  • for the purpose of reservation, resolution, protection or exercise of our legal or contractual rights;
  • necessary for high-quality and accurate accounting of economic and financial operations.

If you have any questions regarding the security or storage of your personal data, please contact us at datenschutz@coral-club.com.

12. Do Not Track Notifications.

Some browsers make it possible to automatically notify websites you visit that they don’t need to track your activity using the Do Not Track signal. Our industry has not yet developed common principles for processing such signals. Like many other websites and web services, we do not respond to the Do Not Track signals received from our visitors’browsers yet. For more information on the Do Not Track signal please go to www.allaboutdnt.com.

13. Age limit.

Our Services can only be purchased by persons over the age of 18. Services are not intended for and are not targeted at persons under 18 years of age. If you know or you have reason to believe that a person under the age of 18 has provided us with his/her personal data, please contact us.

14. Changes to our Privacy Policy.

We reserve the right to change this Privacy Policy at any time. If we decide to change our Privacy Policy, we will publish changes in this Privacy Policy and at any other places that we deem necessary so that you always know what information we collect, how we use it and under what circumstances, if any, we disclose it. If we make significant changes to this Privacy Policy, we will notify you here, by e-mail or by notification at our home page, no later than 30 days after the changes enter into force.

15. Personal Data Protection Authority.

If you reside in the European Economic Area (EEA) and consider that we process your personal data in accordance with the General Data Protection Regulation (GDPR), you can send questions or complaints to the highest supervisory authority, (Die Bundesbeauftragtefür den Datenschutz und die Informationsfreiheit) at the following address:

Husarenstr. 30, 53117 Bonn,

Friedrichstr. 50, 10117 Berlin,

Telefon: +49-228-997799-0,

poststelle@bfdi.bund.de

16. Contact us.

If you have questions or complaints regarding our Privacy Policy, our activities or Services, you can contact our Personal Data Protection Department at datenschutz@coral-club.com. You can also contact us in one of the following ways:

Phone - +49 611 36007328

E-mail - datenschutz@coral-club.com

We answer all calls and questions within 30 days.

17. Advanced details.

Advanced details

We use cookies on our websites to collect and store pieces of data in small files on your computer’s hard drive to maximize the navigation experience that suits your preferences. Our cookies do not store any personal data. We use them only to identify your computer and collect navigation data (for example, the pages viewed on our website earlier, your IP address).

Cookies are small text files stored on the user's computer for reporting purposes. Such filesare used when you access this website in order to identify the client and ensure its more convenient use.

 

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